Policy
Refunds (Upon Delivery)
If you decide to request a refund upon our arrival and no longer wish to purchase the couch, please note that you are ONLY entitled to our standard 75% refund of your purchase. This amount accounts for our incurred expenses. We encourage you to check out the couch before scheduling delivery to ensure it’s a good fit for you and your space!
Refunds (After Signature)
Upon delivery or customer pick up, we kindly ask for your signature to confirm your inspection and satisfaction with the couch. Please note that after the signature is completed, all sales are deemed final. In the rare event of a refund after you have signed, it's essential to acknowledge that a full refund, if any, may not be provided.
Delivery Fees
We offer a flat rate delivery fee for $99.00 which covers up to 25 miles from our unit in Fenton. This fee also covers In-Home Delivery (We will carry the couch in for you) and setup. Anything beyond 25 miles, please contact us for additional fees.
Storage and Inspection Policy
At Billy’s Couches, we take pride in offering affordable, gently used couches. Our couches are stored in an outdoor storage unit, and we ensure that every piece is thoroughly cleaned and inspected before delivery to your home.
We make every effort to maintain the highest quality of service, and our team is committed to providing you with a comfortable and clean product. If you ever have any concerns, don't hesitate to reach out, and we will address them promptly.
Customer Inspection
Our policy mandates customer inspection upon delivery. Once inspection is finalized and customer has signed, the sale is considered complete.
Measurements Responsibility
It is the customer's responsibility to measure their space accurately to ensure the couch fits as desired. We cannot be held responsible if the couch does not fit into the door way or into the desired room.
Damage when Unloading
In the event of damage during the unloading process, potential reimbursements may be provided if the damage meets our qualifying criteria.
Content and Description
By purchasing a product from Billy’s Couches, customers acknowledge that they have reviewed the product description and product content, including any disclosed imperfections, and have had the opportunity to inspect the product in person if desired. Therefore, we do not accept returns based on imperfections that were accurately disclosed in the product description, product content and visible during the in-person inspection.
Cancellation Policy
If you decide to cancel your order before your delivery date, please note that there will be a restocking fee.
Couch Disposal Refunds
Please note that only in certain cases, you may be eligible for a partial refund if the scheduled disposal does not occur. However, in most instances, a full refund will not be provided. We appreciate your understanding of the costs involved in such situations.
Couch Removal Refunds
If you have selected two people to remove your couch, please note that in certain cases you may be eligible for a refund if we are unable to remove the couch upon arrival. However, full refunds are not guaranteed in all situations.
Truck Safety Policy
For safety reasons, it is strictly against our company policy for customers to climb onto any of our trucks under any circumstances. Our goal is to ensure a smooth and safe delivery or pickup process, and this policy helps us maintain that standard.
Lighting & Photo Representation Policy
Please note that lighting in photos may affect how the color and condition of the couch appear. While we strive for accuracy, slight variations may occur. Feel free to schedule a private viewing in person or ask for more details before purchasing.
Holding Fees
Please note that if you need to reschedule your delivery, a holding fee may apply depending on the number of days we are required to hold your couch.
3% Processing Fee
Please note that there is a 3% processing fee on all orders.