Policy
Refunds (Upon Delivery)
If you decide to request a refund upon our arrival before signing off and no longer want the couch, you may choose from the following 2 options:
Option 1 — Exchange + Re-Delivery Fee
You may exchange your couch for another option of equal value from our current or upcoming inventory within 14 days.
A $99 re-delivery fee will apply to the second delivery attempt.
No refund is issued for the first delivery attempt.
Option 2 — Return to Warehouse (60% Refund)
We will return the couch to our warehouse.
You will receive a 60% refund to cover incurred costs. (Gas, labor, opportunity costs, drive time, and more)
*If you are outside of our delivery range, please note that fees and refunds may be different.
Refunds (After Signature)
Upon delivery or customer pick up, we kindly ask for your signature to confirm your inspection and satisfaction with the couch. Please note that after the signature is completed, all sales are deemed final. In the rare event of a refund after you have signed, it's essential to acknowledge that a full refund, if any, may not be provided.
Delivery Fees
We offer a flat rate delivery fee for $99.00 which covers up to 35 miles from our warehouse in Pacific. This fee also covers In-Home Delivery (We will carry the couch in for you) and setup. Anything beyond 35 miles, please contact us for additional fees.
Customer Inspection
Our policy mandates customer inspection upon delivery or pickup. Once inspection is finalized and customer has signed, the sale is considered complete.
Measurements Responsibility
It is the customer's responsibility to measure their space accurately to ensure the couch fits as desired. We cannot be held responsible if the couch does not fit into the door way or into the desired room.
Damage when Unloading
In the event of damage during the unloading process, potential reimbursements may be provided if the damage meets our qualifying criteria.
Content and Description
By purchasing a product from Billy’s Couches, customers acknowledge that they have reviewed the product description and product content, including any disclosed imperfections, and have had the opportunity to inspect the product in person if desired. Therefore, we do not accept returns based on imperfections that were accurately disclosed in the product description, product content and visible during the in-person inspection.
Cancellation Policy
If you cancel your order before your scheduled delivery date, a $99 restocking fee will be deducted from your refund. The remaining balance will be returned to you.
Couch Disposal Refunds
Please note that only in certain cases, you may be eligible for a partial refund if the scheduled disposal does not occur. However, in most instances, a full refund will not be provided. We appreciate your understanding of the costs involved in such situations.
Weather Policy
We deliver in most weather conditions, and customers are welcome to request a reschedule at any time before we load the couch for delivery.
Customer-Requested Reschedule
If you prefer not to receive your couch in rain, snow, or other weather, just let us know in advance and we will gladly reschedule.
Billy’s Couches Weather Reschedule
If weather becomes severe or unsafe for our team or your furniture (ice, heavy storms, high winds), we may cancel and reschedule the delivery for safety reasons.
If You Do Not Request a Reschedule
If you choose to continue with delivery during rain or snow, please understand that:
Some droplets, moisture, or light weather exposure may occur
We do our best to minimize it, but cannot guarantee the couch stays completely dry
We avoid unloading in puddles, mud, or unsafe areas
We will always handle your couch with care, but in active weather, minor exposure is unavoidable.
Truck Safety Policy
For safety reasons, it is strictly against our company policy for customers to climb onto any of our trucks under any circumstances. Our goal is to ensure a smooth and safe delivery or pickup process, and this policy helps us maintain that standard.
Lighting & Photo Representation Policy
Please note that lighting in photos may affect how the color and condition of the couch appear. While we strive for accuracy, slight variations may occur. Feel free to schedule a private viewing in person or ask for more details before purchasing.
Holding Fees
Please note that if you need to reschedule your delivery, a holding fee may apply depending on the number of days we are required to hold your couch.
If the couch does not fit through doorways, hallways, stairways, elevators, and into the intended room, you may choose from the following 2 options:
Option 1 — Exchange + Re-Delivery Fee
You may exchange your couch for another option of equal value from our current or upcoming inventory within 14 days.
A $99 re-delivery fee will apply to the second delivery attempt.
No refund is issued for the first delivery attempt.
Option 2 — Return to Warehouse (60% Refund)
We will return the couch to our warehouse.
You will receive a 60% refund to cover incurred costs. (Gas, labor, opportunity costs, drive time, and more)
*If you are outside of our delivery range, please note that fees and refunds may be different.