Couch Cleaning Policy

Drying Time

Allow 4–6 hours for the couch to dry. We recommend keeping pets and family off until fully dry to prevent re-soiling. Fans and airflow are strongly recommended.

Results

We promise to perform each cleaning to professional standards, using the right chemicals and extraction methods for your fabric type — but results will always vary based on the condition and history of the couch. We cannot guarantee a “like-new” or flawless result.

Each cleaning includes a pre-spray to loosen dirt, agitation with a drill brush, and professional-grade hot water extraction.

Cleaning Process

By proceeding with service, the customer acknowledges and agrees that:

  • Payment is non-refundable after our cleaning process is complete.

  • Billy’s Couches is not responsible for pre-existing damage, permanent stains, weakened seams, or color fading that may appear more visible after cleaning.

  • Any post-service concerns must be reported within 24 hours for review or a possible touch-up, at our discretion.

Non-Refundable